- OUR MYSTERY SHOPPING APPROACH
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- Mascaren International provides
the following services to our clients:
- On Site Mystery Shopping:
Our Mystery Shoppers are highly qualified
Mystery Shopping professionals who follow our proven process for an accurate evaluation of
your location and staff.
- Results Reporting:
All the Mystery Shopping data is collected and transferred
into a detailed management report that is in an easy to read graphical format along with a
summary of improvement recommendations.
- Training Seminars:
Mascaren International provides retail sales training seminars to empower your
employees to reach their maximum efficiency.
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Submit resume by email
to heather@mascaren.com
One lost customer is a life time of lost revenue!
Why do businesses
lose customers?
Frightening
Statistics
- 69% poor customer service
- 14% product dissatisfaction
- 9% competitive pricing
- 5% friendly referrals
- 3% moving
- 1% death
MYSTERY SHOPPING
with Mascaren International will help you improve your customer service, employee
efficiency and salesmanship.
- What is Mystery Shopping?
- Why call Mascaren International?
If you cannot answer YES to the following seven questions, Mascaren Mystery Shopping is
the right service for you!
- Do your employees approach customers constantly?
- Do your employees show that they are eager to get the sales?
- Do your employees suggestive sell to every customer?
- Do your employees know their product information?
- Do your front line managers have a hold on store capability?
- Do your managers know each locations potential and targets?
- Does your business retain customers?
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