OUR MYSTERY SHOPPING APPROACH:

 

 

Mascaren International provides the following services to their clients:

• On Site Mystery Shopping: 

  Our Mystery Shoppers are highly qualified Mystery Shopping professionals who follow our proven process for an accurate evaluation of your location and staff.

• Results Reporting:

  All the Mystery Shopping data is collected and transferred into a detailed management report that is in an easy to read graphical format along with a summary of improvement recommendations. 

• Training Seminars:

Mascaren International provides retail sales training seminars to empower your employees to reach their maximum efficiency.

Frightening Statistics:

• 69% poor customer service
• 14% product dissatisfaction
• 9% competitive pricing
• 5% friendly referrals
• 3% moving
• 1% death

MYSTERY SHOPPING with Mascaren International will help you improve your customer service, employee efficiency and salesmanship.

• What is Mystery Shopping?
• Why call Mascaren International?

If you cannot answer YES to the following seven questions, Mascaren Mystery Shopping is the right service for you!

1. Do your employees approach customers constantly?
2. Do your employees show that they are eager to get the sales?
3. Do your employees suggestive sell to every customer?
4. Do your employees know their product information?
5. Do your front line managers have a hold on store capability?
6. Do your managers know each locations potential and targets?
7. Does your business retain customers?